9 months to global transformation: Building agility at scale

Executive summary

HARTING, a leading technology company, needed a digital platform that could match their global ambitions and serve as the heart of their digital sales and marketing operations.

HARTING was able to develop and successfully implement a state-of-the-art Digital Experience Platform (DXP) together with MSQ DX. The platform now acts as the heart of digital sales and marketing and is also a central pillar of product support. A particular challenge was to create a globally deployable solution that ensures a seamless user experience—a goal that HARTING successfully achieved with our help.

Challenge _

HARTING wanted an efficient, high-performance platform that combined modern design with innovative technology:

• Like a "digital super sports car" it was supposed to be flexibly adaptable to global "market racetracks"

• Guarantee inspiring user experiences

• Integrate sales, support and product information under one common framework

• Ensure the HARTING team could operate the new platform independently and continuously develop it further

Solution _

HARTING brought its vision to life: an efficient, powerful platform combining modern design with innovative technology. Working across disciplines, the team created a state-of-the-art Digital Experience Commerce Platform (DXCP).

Agile working method

We formed integrated teams pairing MSQ DX's agile specialists with HARTING colleagues, enabling continuous knowledge transfer throughout the project. By the time global rollout began, HARTING's team was fully equipped to take ownership of ongoing development.

Knowledge Transfer

Beyond building a customised digital platform, our goal was to ensure HARTING could operate it independently. We focused on empowering their team to embrace agile methodologies and own the platform's future.